Welcome to Cheap Fastrax Store’s FAQ section! As your trusted RC parts supplier, we’ve compiled answers to the most common questions about our products, shipping, payments, and more. Whether you’re a competitive racer, crawler enthusiast, or scale modeler, find the information you need below.

Product Questions

What types of RC vehicles do your parts support?
Our extensive inventory supports all major RC vehicle types including cars, crawlers, and scale models. We carry performance parts for electric and nitro-powered vehicles across all categories in our menu.
Do you offer parts for both electric and nitro RC vehicles?
Absolutely! Our selection includes electric motors, batteries, and power systems for electric vehicles, as well as glow plugs, fuel systems, and nitro components for gas-powered models.
How do I know which body shell will fit my RC model?
Our bodyshells are clearly labeled with compatible models and scales. If you’re unsure, our support team at [email protected] can help you find the perfect fit for your specific chassis.
Are your performance parts competition-grade?
Yes! We specialize in high-performance components for competitive racers, including premium electric motors, aluminum shocks, and beadlock wheels that meet professional racing standards.

Ordering & Account

How can I track my order?
All orders come with real-time tracking. For DHL/FedEx shipments, you’ll receive tracking immediately after processing. EMS shipments receive tracking within 48 hours of dispatch.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track order history and speeds up future purchases.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, hassle-free transactions.
Can I modify my order after placing it?
Contact us immediately at [email protected] if you need to modify an order. We process orders quickly, so changes must be requested within 2 hours of placement.

Shipping & Delivery

What are my shipping options?
We offer two reliable options:
1. Standard Shipping ($12.95) – DHL/FedEx, 10-15 day delivery after shipping (ideal for urgent performance parts)
2. Free Shipping – EMS for orders over $50, 15-25 day delivery (perfect for larger orders)
How long does order processing take?
All orders process in 1-2 business days. Order by 12PM PST for same-day processing on in-stock items!
Do you ship worldwide?
Yes! We ship globally except to some remote areas in Asia and other regions with delivery restrictions.
How are delicate electronics packaged?
We use performance-ready packaging with protective materials specifically designed for RC components like shock absorbers and sensitive electronics.

Returns & Warranty

What’s your return policy?
We offer a 15-day return policy from receipt if any part doesn’t meet your expectations. Items must be unused and in original packaging.
How do I initiate a return?
Email [email protected] with your order number and reason for return. We’ll provide a return authorization and instructions.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective product.
Do you offer warranties on performance parts?
Most components come with manufacturer warranties. Specific warranty information is included with each product and varies by item.

Technical Support

Where can I get installation help?
Our team of RC enthusiasts can provide basic installation guidance at [email protected]. For complex installations, we recommend consulting your vehicle’s manual or local hobby shop.
What if I receive a defective product?
Contact us immediately with photos of the issue. We’ll arrange a replacement or refund and often cover return shipping for defective items.
Can you recommend parts for my specific RC model?
Absolutely! Our specialists can suggest compatible upgrades for your vehicle. Include your model name and any modifications when emailing [email protected].

Didn’t find your answer? Our RC enthusiast support team is ready to help at [email protected] or at our Tigard, Oregon headquarters.